Warranty and Return

Thank you for choosing our home furnishings for your space. We are dedicated to providing you with products of the highest quality and design. To ensure your utmost satisfaction and trust in our products, we offer a comprehensive Warranty and Return Policy detailed below.

Warranty Policy

Coverage:

  • Our products come with a One-Year warranty, effective from the date of purchase. This warranty covers manufacturing defects in materials and workmanship encountered in normal, residential use.
  • This warranty extends only to the original purchaser and is not transferable.

Exclusions:

  • Damage resulting from misuse, abuse, accidents, modifications, or commercial use.
  • Normal wear and tear, including but not limited to wear on finishes and the gradual compression of cushion foam.
  • Variations in grain, color, or texture of natural materials.

Claims Process:

  • To initiate a warranty claim, please contact our customer service department with proof of purchase, a detailed description of the issue, and photographic evidence of the defect.
  • We reserve the right to repair or replace the defective item at our discretion. If the item is no longer available, we may offer a comparable replacement or a refund.

Return Policy

Change of Mind Returns:

  • If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange, provided that:
    • The item is unused and in its original condition.
    • The item is returned in its original packaging.
  • Please note that change of mind returns may be subject to a restocking fee and the return shipping costs will be borne by the customer.

Damaged or Faulty Items:

  • In the unlikely event that your item arrives damaged or faulty, please contact us within 48 hours of receipt. We will arrange for a replacement or refund, and cover all shipping costs associated with the return of the damaged or faulty item.

Return Process:

  1. Contact our customer service team to initiate a return. Provide your order number, the reason for return, and, if applicable, evidence of damage or defect.
  2. Follow the instructions provided by our team for packaging and returning your item. We may provide a prepaid shipping label or advise on the preferred shipping method.
  3. Once the item is received and inspected at our warehouse, we will process your refund or exchange as per your request.

Restocking Fee:

  • A restocking fee of 15%-20% may apply to change of mind returns. This fee will be deducted from your refund.

Refund Processing:

  • Refunds will be processed using the original method of payment within 7-10 business days of receiving the returned item at our warehouse.

Contact Information:

For any questions or concerns regarding our Warranty and Return Policy, please contact our customer service team at this page.

Conclusion

Our goal is to ensure that you are completely satisfied with your purchase and to provide support for any issues that may arise. Thank you for trusting us with your home furnishing needs.